Cancellation Policy - YONA

Review our cancellation policy for bookings and events at Yona Beach Club.

Cancellation Policy

CANCELLATION POLICY

Once a refund is processed, it may take between 3 to 15 days to reflect in your account, depending on your bank’s processing time.

Morning Package: Last check-in is required by 12:00 PM.

Late arrivals will not be granted entry. No refunds will be issued.

Afternoon Package: Last check-in is required by 5:00 PM.

Late arrivals will not be granted entry. No refunds will be issued.

Special Event : Check-in time varies by event. Please refer to your email confirmation for details.

We do not offer refunds for weather-related cancellations unless our captain deems conditions unsafe. In such cases, activities may be suspended, and guests will receive a refund. Your safety is our top priority.

If safety rules are not followed or a guest is found with prohibited items at check-in, Yona Beach Club reserves the right to deny entry or remove the guest from the venue without a refund.

To cancel or amend your reservation, please contact us directly with the following details: reservation name, booking date, and reservation code (found in your confirmation email).

For faster assistance, we recommend reaching out via Instagram, WhatsApp at +66-024-304-400 or email at [email protected]. Due to high demand, phone calls are not recommended for efficiency.

Mon, Wed, Fri, Sun : 2:00PM to 9:30PM

Tue, Thu, Sat : 9:30AM to 9:30PM

Departure Royal Phuket Marina — shuttle boat every 20 minutes

Mon, Wed, Fri, Sun : 2:00PM to 9:30PM

Tue, Thu, Sat : 9:30AM to 9:30PM

Departure Royal Phuket Marina — shuttle boat every 20 minutes